1) How often do
you service?
We provide a weekly service to all of our
clients, as well as other service options.
Please see our Rates information for more
details. Service days
may vary depending on where you are located.
Please refer to our route schedule map.
2) Do we have to sign any kind of contract?
No! No contracts are required in order
to set up service. We will make contact
by telephone; ask certain information about the yard, dogs, and
billing information. We keep it simple.
3) Do we have to be home when you service?
No! It is not necessary for you to be home.
If you are able to be there when our
route person arrives, we would be more than happy to introduce ourselves,
meet the dogs, and cover any special concerns you may have.
4) Do we need to lock up the dogs or have them inside?
This is not necessary. The information
about your pets, which is supplied to
us at sign-up, will let us know if this will be required. We come
supplied with dog treats for your pet to make it easier to get acquainted.
If however you have a temperamental dog who isn't good with strangers,
we ask you lock them up prior to our arrival.
5) What do you do with the animal waste?
We have commercial accounts set up with
several counties allowing for the proper
disposal of all dog waste.
6) Is there an extra charge for the first visit?
Yes! All new clients will be required to
pay an initial set-up/clean-up fee to
help cover the costs of setting up new accounts. This fee gets you
set up on our billing and accounting system, and sets you up on
our route schedule. First time clean-ups require more time and contain
more waste.
7) How do we pay?
We always bill in advance of service. You
can pay using our online payment form
through Paypal.com, or you can call our customer service department
and pay with a major credit card, we accept Visa, Mc, Amex. We also
accept checks, and cash. Please see Billing for more information.
8) What do we do if we have to cancel service?
Simply call our office or send us a notice
of cancellation within 48 hours of your
next scheduled cleaning in writing to:
The Doody Guys P.O. Box 10692
San Bernardino,
Ca. 92423-0692
(p) 1-909-887-4177
9) Do we need to unlock our Gates?
Yes! It is against company policy
as well as being a liability for our employees to jump fences, gates
etc...If we arrive and the gate is locked and nobody is home, we will
leave you a calling card to let you know we were unable to enter your
yard and reschedule for another day.
10) Are you Insured?
Yes! We carry Liability insurance on all of
our employees. If you would like more
information on our policy, Please contact
our office.
11) Lock-Out Fee:
If we are unable to get in the yard for your weekly
scheduled service on more than 2 occasions, a $25.00 Lock
Out fee will be charged.
